Where to Get Help

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As an immigrant, you should be aware that dishonest people have made fake websites that look like government websites to confuse you and take advantage of you. Remember, the official website of U.S. Citizenship and Immigration Services is www.uscis.gov


This guide will help you get started, but it cannot answer all the questions you might have about life in the United States. For additional information, you can contact a state, county, or city government office to learn about available services or consult with local organizations that help new immigrants. You can find these offices and organizations by using the free resources described below.

The Public Library

Public libraries in the United States are free and open to everyone. Libraries are located in almost every community. The library staff can help you find information on many topics and can give you a library card that allows you to borrow items, such as books, DVDs, and other resources, free of charge. Most libraries also have local newspapers for you to read and computers that you can use to access the Internet.

Some libraries offer free computer classes, English language instruction, and other programs for children and adults. Ask the library staff about the services offered in your community. To find a library near you, visit www.nces.ed. gov.

The Phone Book

Your local phone book (telephone directory) contains phone numbers and important information about federal, state, and local community services. The phone book has emergency information, local maps, and information about how to get phone service. The white pages list phone numbers of individuals and the yellow pages list phone numbers and addresses for businesses and organizations. You can also dial 411 on your phone to get a specific phone number anywhere in the United States. You may have to pay a fee when calling 411.

The Internet

The Internet can link you to many sources of information, including the websites of federal, state, and local government agencies. Most governmewebsites end with “.gov.” If you do not have a computer at home, you can use one in your public library. You can use the Internet to search for jobs, find housing, learn about schools, and locate community organizations and resources to help you. You can also use the Internet to learn about important news and current events, and to discover interesting information about life in America, U.S. history and government, and your local community. To locate federal government resources available to new immigrants,
visit: www.welcometousa.gov.

Community and Faith-Based Organizations That Assist Immigrants

There are organizations in many communities that provide free or very low-cost assistance to immigrants. These organizations can help you learn about your community and the services available to you as an immigrant. You can find these organizations by searching the Internet, looking in your local phone book, asking the staff at the public library, or by contacting your local government social service agency.